Your privacy is our priority

This Privacy Policy ("Policy") provides detailed guidelines on the collection, processing, storage, and protection of personal information of nnoko platform users ("you" or "user"). By using nnoko services, you are considered to have agreed to the terms of this Policy. We request that you read this Policy carefully in full.

1 What information we collect

nnoko collects various types of information in order to provide you with its services. This information is divided into two main categories:

1.1 Information you provide directly

During account registration and use of services, you provide the following information directly:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Residential address
• Government-issued identity document details for identity verification
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account number)

1.2 Automatically collected information

When you use our platform, certain technical information is collected automatically:

• IP address and Device ID
• Browser type, operating system, and language settings
• Date, time, and session activity on the site
• Data collected through cookies and similar tracking technologies
• Gaming activity logs (bet amounts, win/loss records)

2 Purpose of data use

nnoko uses collected information only for lawful and necessary purposes. We never sell or misuse your information unlawfully. The main purposes are:

• Creating, managing, and securing accounts
• Processing financial transactions including deposits and withdrawals
• Verifying identity and confirming age (to prevent access by those under 21)
• Taking security measures to prevent fraud and money laundering
• Providing customer support and resolving technical issues
• Improving platform quality and planning new services
• Complying with applicable laws and regulations
• Monitoring user behaviour to ensure responsible gaming

3 Cookies & tracking technologies

Cookies and equivalent technologies are used on the nnoko website. Cookies are small data files stored on your device that help improve your experience on the platform.

3.1 Cookies we use

• Essential cookies — required for login sessions and security
• Functional cookies — to remember your preferences and language settings
• Analytics cookies — to analyse site usage and make improvements

You can manage cookies through your browser settings, but disabling essential cookies may cause some services to not work properly.

4 Data sharing & third parties

nnoko does not sell your personal information commercially. Information may be shared with third parties only in the following limited circumstances:

4.1 Payment processors

Your payment-related information is shared with the relevant payment service provider (such as bKash, Nagad, Rocket, Upay or a bank) to securely complete financial transactions. This information is used solely to process the transaction.

4.2 Technology partners

Necessary technical information may be shared with gaming software providers and technology platforms — but only for the purpose of operating the service and under strict confidentiality agreements.

4.3 Legal obligations

We may be required to provide information to authorities if required by a court order, government directive, or applicable law. In such cases, only the minimum necessary information is shared.

5 Data security & protection measures

To protect your information, nnoko has adopted industry-standard technical and organisational measures:

• SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our servers is encrypted
• Access controls — only authorised personnel can view your information
• Server protection through firewalls and intrusion detection systems
• Regular security audits and risk assessments
• Two-Factor Authentication available for accounts

That said, it is not possible to guarantee 100% security on the internet. We make every effort, but nnoko will not be held liable for unforeseen security breaches where all reasonable precautions have been taken.

6 Data retention period

nnoko retains your information only for as long as necessary. The core principles of data retention are:

• Information for active accounts is retained for as long as the account remains active
• Financial transaction records are kept for a defined period in accordance with legal and regulatory requirements
• Even after an account is closed, information may be retained for a defined period for fraud prevention and legal accountability
• Once the specified period has ended, information is securely deleted or anonymised

7 Your rights

As a nnoko user, you have the following rights over your personal information:

7.1 Right to access

You may request at any time to know what information we have collected and stored about you. We will provide you with a detailed report within a reasonable time.

7.2 Right to correction

If there is any inaccuracy or incompleteness in your stored information, you may request a correction. This request can be made through account settings or via the support team.

7.3 Right to deletion

In some cases you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations, active financial transactions, or fraud investigations.

7.4 Right to object to processing

You may object to marketing communications or certain types of data processing. Contact the support team to register this preference.

8 Protection of minors' information

nnoko provides services only to individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21 under any circumstances.

If a minor has registered on our platform and we become aware of this, the relevant account will be immediately closed and the collected information deleted. If you become aware that a minor is using our services, please let us know.

9 International data transfers

nnoko may use servers located in various countries to operate its services. Even if your information is transferred outside Bangladesh, we ensure that equivalent privacy protections are in place in every case.

For international data transfers, we use Standard Contractual Clauses and other recognised protective measures.

10 Changes to this Policy

nnoko reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after a revised Policy has been published will be considered as your acceptance of the updated Policy. We therefore recommend visiting this page regularly.

11 Contact & complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We are available 24/7:

• Live chat: Immediate assistance is available directly through live chat on the nnoko platform
• Email: [email protected]

We provide support in both Bengali and English. After receiving your complaint, we will review it and respond as soon as possible.