nnoko Terms & Conditions — Full Details

1. General Provisions & Acceptance of Agreement

These terms and conditions ("Terms") apply to the use of the nnoko platform and all its services. By visiting the website, creating an account, or using any service, you are considered to have fully agreed to these terms.

nnoko is an online betting and casino platform that provides cricket betting, live casino, slots and other gaming entertainment for users in Bangladesh. These terms have been written in Bengali and the Bengali interpretation shall be considered final.

nnoko reserves the right to change these terms at any time without prior notice. Updated terms take effect as soon as they are published on the platform.

2. Eligibility & Registration Requirements

The following conditions must be met to create an account and use services on the nnoko platform:

• You must be 21 years of age or older. Opening or using an account by minors is strictly prohibited.
• You must provide accurate and complete personal information at the time of registration. Providing false information may result in account suspension or closure.
• Only one account per person is permitted. Operating multiple accounts is prohibited.
• You must have the legal right to participate in online gaming activities in your area and you yourself must confirm this.
• The email address and phone number provided when creating an account may need to be verified.

nnoko may request identity documents, proof of address or other documents at any time for verification purposes. Failure to cooperate with this process may result in the account being restricted or closed.

3. Account Management & Security

Ensuring the security of your account is your own responsibility. The following must be followed:

• Keep your login details (username and password) completely confidential and do not share them with anyone.
• If you suspect unauthorised access, notify the nnoko support team immediately.
• Managing your account through a third party is prohibited.
• Proper identity verification may be required to change account details.

nnoko will not be liable for any loss caused by incorrect information. Any suspicious activity may lead to an account investigation.

4. Deposit & Withdrawal Policy

The following rules apply to financial transactions on nnoko:

• Minimum Deposit Amount: A minimum of ৳100 can be deposited via each method.
• Minimum Withdrawal Amount: A minimum of ৳800 can be withdrawn.
• Withdrawal Processing Time: After approval, withdrawals are generally completed within 10 to 45 minutes.
• Accepted Payment Methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, BRAC Bank).
• Withdrawals can only be made via the same method used to make the deposit.
• Identity verification may be mandatory before a withdrawal is processed.
• nnoko follows international standards to prevent money laundering. Suspicious transactions may be investigated and the related funds may be temporarily held.

5. Bonus & Promotion Terms

nnoko's bonuses and promotional offers are provided with specific conditions. Before claiming a bonus, the relevant terms must be read and understood.

Welcome Bonus:

• New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000.
• For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000.
• If ৳6,000 or more is deposited, a maximum bonus of ৳5,000 applies, making the total balance ৳11,000.

Wagering Requirement:

• The wagering requirement for the welcome bonus is 15 times the bonus amount.
• Example: ৳2,000 bonus × 15 = ৳30,000 must be wagered before bonus winnings can be withdrawn.
• Wagering is calculated on the bonus amount only, not on the deposit amount.
• Bonus balance cannot be withdrawn before the wagering requirement is met.
• Some games may not contribute toward meeting the wagering requirement — see the details of the relevant offer.

nnoko reserves the right to change, temporarily suspend or discontinue any bonus offer at any time. If there is evidence of bonus abuse or manipulation, the relevant bonus and winnings may be cancelled.

6. Betting & Gaming Rules

The following rules apply to betting and gaming activities on the nnoko platform:

• All bets are considered final once confirmed. nnoko may void a bet in the event of a technical error.
• For sports betting, no winnings are finalised before the official result is announced.
• If a match is cancelled or an event does not take place as scheduled, the deposited amount is generally refunded.
• Casino game results are determined by a certified Random Number Generator (RNG).
• Each game has its own specific rules, which can be found within the game itself.
• nnoko reserves the right to set any betting limits. Limits may be changed without notice.

nnoko will not be liable for bets lost due to any technical disruption or disconnection. However, such incidents will be considered with sympathy.

7. Prohibited Activities

The following activities are strictly prohibited on the nnoko platform:

• Any form of fraud, cheating or attempting to gain an unfair advantage.
• Operating multiple accounts with the intent to circumvent bonus terms.
• Money laundering, financing of terrorism or any illegal financial activity.
• Attempting to gain unauthorised access to or hacking the platform's software or systems.
• Placing bets at an unnatural speed using automated bots or scripts.
• Sharing account details with other users or betting on behalf of a third party.
• Deliberately exploiting any error or bug in the platform for personal gain.

If any of these prohibited activities are engaged in, nnoko reserves the right to close the account, confiscate funds and take legal action without prior notice.

8. Commitment to Responsible Gaming

nnoko believes that gaming should be a source of enjoyment — not a source of problems. With this in mind, we give responsible gaming the highest priority.

• nnoko provides various self-control features, such as setting deposit limits and taking temporary breaks.
• If signs of gaming addiction appear, contact the support team immediately.
• Allowing anyone under 21 years of age to use an account is strictly prohibited.
• Do not use gaming as a way to recover losses or solve financial problems.

For more information about responsible gaming, visit our Responsible Gaming page.

9. Privacy & Personal Data

nnoko places the highest importance on the security of your personal information. The platform uses SSL encryption technology to keep all data secure.

• Your personal information is used only for the purposes of providing services, verification and security.
• Your information is not sold or distributed to third parties.
• In cases of legal obligation, information may need to be provided to the authorities.
• Cookies and similar technologies are used to improve the quality of the service.

For complete information on data processing, see our Privacy Policy.

10. Limitation of Liability

nnoko will not be liable for the following:

• Loss caused by internet disconnection, technical errors or failure of third-party services.
• Any loss caused by your own negligence or breach of these terms.
• Any activity outside the platform or advice from a third party.
• Service disruption caused by unforeseen events or legal changes.

All services are provided on an "as is" basis. nnoko does not guarantee continuous uninterrupted service but always strives to maintain a high standard of service.

11. Dispute Resolution Process

If a dispute or complaint arises, follow the process below:

• Step 1: Contact the nnoko support team directly and describe the matter in detail.
• Step 2: The support team will attempt to resolve the issue. If the issue is complex, it may be escalated to a higher team.
• Step 3: If both parties fail to reach a direct resolution, an attempt will be made to settle the matter through discussion.

The right to raise a dispute must be exercised within 30 days of using the service. Any claim made more than 30 days after the event or transaction from which the dispute arose may not be considered.

12. Contact & Support

For any questions or clarifications regarding these terms and conditions, please contact us:

• 24/7 Live Chat Support — start a chat directly from any page on the platform.
• Email: [email protected]
• Support is available in both Bengali and English.

If any part of these terms is unclear to you, please contact us before using the service. nnoko is always ready to assist users.